贝恩-人力资源-岗位职责-ManagerJobw008.ppt

1、 bc Managing Upward December 1998 Copyright 1998 Bain&Company,Inc.Jacintha Peeris Author:Contributor:Dianna Magnani bc Managing Upward BOS 2 ManagingUpward Agenda Understanding the CTLs Role Key Success Factors Taking a Proactive Approach Key Takeaways bc Managing Upward BOS 3 ManagingUpward CTL vs.

2、VP Role The CTLs job is to run the case on a day-to-day basis.The VPs job is to guide the overall relationship with the client and to step in at critical times to ensure the clients success.Top of analytic pyramid Overall answer/implications;assigning work Day-to-day client issues Day-to-day PD Top

3、of client pyramid Overall answer/implications Overall cause at client Exceptional(up or down)performance issues CTL Role VP Role bc Managing Upward BOS 4 ManagingUpward Mutual Dependence The relationship between a VP and a CTL is one of mutual dependence.Information Analysis/output Insights Proactiv

4、e approach to work Commitment Dependability Trust,honesty,and open communication Feedback and coaching Information on the client and the industry Priorities Resources Influence with client and within Bain Increasing responsibilities,challenging work Trust,honesty,and open communication What Your Sup

5、ervisor Needs from You What You Need from Your Supervisor bc Managing Upward BOS 5 ManagingUpward Mutual Success The CTLs success will depend in part on his/her VPs success.Your VP must succeed if you are to succeed Your VP will want you to succeed(as long as you want him/her to succeed)Your current

6、 VP has more input into your career than anyone else(more than you last VP,the senior management of the firm,the client,and former or current team members)bc Managing Upward BOS 6 ManagingUpward CTL Objectives Help Your VP Win Make Your VP Redundant and As a CTL,your objectives are twofold:bc Managi

7、ng Upward BOS 7 ManagingUpward Agenda Understanding the CTLs Role Key Success Factors Taking a Proactive Approach Key Takeaways bc Managing Upward BOS 8 ManagingUpward Key Success Factors VPs cite four key success factors for managing upward.Assume full responsibility for driving the value addition

8、process Find the right role for the VP Collaborate with the VP to improve the output Communicate progress and issues in a clear and structured way bc Managing Upward BOS 9 ManagingUpward Drive the Value Addition(1 of 2)The best way for a caseteam leader to control a case is to drive the value additi

9、on process.“I dont expect my team leaders to be out ahead of me in terms of intellectual leadership,yet I do want them to continuously identify the broad set of issues to be addressed and explicitly test their importance.”Think about the big picture.“If I write the workplan,its bound to be more robu

10、st and cover non-critical path issues,because I wont put the thought into focusing it.”Develop a hypothesis and a workplan to test it.Dont expect(or let)the VP do it.“Caseteam leaders seem to think that I have all the answers.Id like them to come to me and tell me what should be done.”“Search out fe

11、edback from the manager/VP,but drive the process yourself.”Comments from VPs Strategies bc Managing Upward BOS 10 ManagingUpward Drive the Value Addition(2 of 2)“When given an assignment,CTLs mistakenly take it as a commandment,instead of asking,How does it add value?or Why are we doing this?”Filter

12、 out bad ideas and prioritize good ones.“Caseteam leaders say yes to everything,even stupid creative ideas.”“The CTL needs to keep in mind whats possible.If I ask for too much,he/she should be creative in prioritizing and redefining work to get to the answer efficiently.”“Dont knowingly over commit-

13、you are in a better position to assess what is doable.”Comments from VPs Strategies bc Managing Upward BOS 11 ManagingUpward Find the Right Role for the VP(1 of 2)“Caseteam leaders on the edge of promotion try too hard to demonstrate they dont need help.”Dont try to do all the work yourself.“CTLs,dr

14、iven by promotion angst,over-assume what their job is.They try to make everyone redundant.”“Youll get no credit for trying to be a hero and doing it all yourselffind the right ways to fully involve your boss on the most important issues collaboration will optimize the end product for everyone.”Comme

15、nts from VPs Strategies As the driver of the value addition process,the caseteam leader is in a good position to suggest an appropriate role for the VP.bc Managing Upward BOS 12 ManagingUpward Find the Right Role for the VP(2 of 2)“Define my role.You cant do everything yourself.Part of the CTLs job

16、is to figure out how to get maximum effectiveness out of the resources to crack the case.”Leverage the VPs expertise.“CTLs consistently dont consider how to use and leverage me,particularly in handling clients and reviewing material.I might not help with detailed analysis,but I know the overall client situation.”“CTLs do workplans well,but I can add value with the ultimate outputs(what we want the client to do).”Comments from VPs Strategies bc Managing Upward BOS 13 ManagingUpward Collaborate “O