贝恩-行业分析方法-分析方法-Reengineering5012.ppt

1、Reengineering March 1998 SFR Reengineering 2 Agenda Objectives Reengineering Introduction definition significance Bains reengineering practice Reengineering Process Example Defense Co.Exercise SFR Reengineering 3 Objectives Explain what reengineering is about what is reengineering and why is it impo

2、rtant?Convey Bains experience and unique approach how does Bain add value?Overview the process and tools what does a reengineering project look like?SFR Reengineering 4 Agenda Objectives Reengineering Introduction definition significance Bains reengineering practice Reengineering Process Example Def

3、ense Co.Exercise SFR Reengineering 5 What Is It?“If I were re-creating this business today,given what I know and given current technology,what would it look like?”Reengineering means going back to the beginning and inventing a better way of doing work SFR Reengineering 6 Definition Yet another TQM o

4、r XYZ project Repackaged cutbacks/downsizing Automation of existing inefficient processes Reorganization/restructuring Reengineering is not.The fundamental rethinking and radical redesign of an entire business system(core processes)Achieving substantive improvement in critical performance measures(c

5、ost,customer service,capital,etc.)Enabling dramatic breakthroughs/full potential by articulating a vision of improvement tearing down organizational boundaries leveraging use of enabling technology Providing a holistic approach to building competitive advantage and a framework for future decision ma

6、king Reengineering is.See Related Topic:Alternative Process Improvement Approaches SFR Reengineering 7 Reengineering Example:Toll Collection New Process 7,500 cars per hour$2.00 toll collected in one direction Old Process 5,000 cars per hour$1.00 toll collected in both directions SFR Reengineering 8

7、 Reengineering Example:Auto Assembly New Process Body exits paint shop,begins final assembly Old Process Door sub-assembly;offline,in sequence Lower quality from scratches and dings Time lost working around doors Difficult to insert big items like seats and instrument panel Higher quality Less waste

8、d effort Parallel work flow Assembly workers build inefficiently around doors Finished car rolls off line Body exits paint shop,remove doors at start of final assembly Assembly workers build out car without doors Re-attach doors in sequence(at end of line)See Additional Example:Taco Bell Example SFR

9、 Reengineering 9 Agenda Objectives Reengineering Introduction definition significance Bains reengineering practice Reengineering Process Example Defense Co.Exercise SFR Reengineering 10 Significance of Reengineering Levi Strauss&Co.$850 million reengineering program halted additional$14 million allo

10、cated for a two-year education effort to calm unhappy employees Unsuccessful Reengineering Programs(2/3 of all programs)Pacific Telesis/Pacific Bell$XB saved over Y years Federal Express package delivery shortened from 4 days to 1 day General Electric productivity doubled in order fulfillment Texas

11、Instruments order fulfillment went from 25 weeks down to 4 weeks United Airlines plane turnaround shortened from 40 minutes to 25 minutes Successful Reengineering Programs(1/3 of all programs)Reengineering efforts have enormous potential,but are very difficult to implement successfully.Our clients h

12、ire us to ensure that their reengineering effort is successful Examples from Public Sources:SFR Reengineering 11 Reengineering Success Factors Objective,outsiders perspective Creative“out of the box”thinking Experience in reengineering and corporate transformation Coaching and training Dedicated tea

13、m to ensure that process continues Group moderating skills Analytical horsepower Bain Value-Added Compelling case for action fact-based analysis vision for the future“Clean slate”options available to redesign teams:challenge the status quo Focus on delivering value to customers:Clear and consistent

14、sense of purpose Top management leadership commitment The right process owners/managers:Bridge organizational boundaries Explicit targets for success Critical Success Factors Bains value-added enables our clients to successfully design and implement reengineering programs.SFR Reengineering 12 Agenda

15、 Objectives Reengineering Introduction definition significance Bains reengineering practice Reengineering Process Example Defense Co.Exercise SFR Reengineering 13 The Bain Approach to Reengineering(1 of 2)Bain goes beyond the traditional definition of reengineering to return maximum value.The holist

16、ic and radical redesign.of the entire business system/core processes to achieve full potential.in building strategic competitive advantage Bain Approach The radical redesign.of business processes to achieve dramatic improvements.in critical measures of performance Traditional Reengineering SFR Reengineering 14 The Bain Approach to Reengineering(2 of 2)Experience Bains Approach to Strategic Reengineering Strategy Results Breadth of relevant experience across all functional areas variety of indust