Future-OF-HR-2020 KPMG.pdf

1、Future of HR 2020:Which path are you taking?home.kpmgHow HR organizations across the globe are shaping a workforce and people function fit for the futureKPMG InternationalThe HR function is dealing with a range of questions:How can it prove its relevance within its organization and bring strategic v

2、alue?How can HR design an employee experience that responds to evolving demands?And how can it utilize technology to truly understand the needs and motivations of employees?A particularly striking finding from our Future of HR 2020 survey in which over 1,300 HR executives from across the globe parti

3、cipated 3 in 5 HR leaders believe that the HR function will rapidly become irrelevant if it doesnt modernize its approach to understanding and planning for the future needs of the workforce.In short,organizations of all shapes and sizes across the globe generally agree that the HR function will ceas

4、e to exist in its traditional form if it continues to operate or deliver in the same way.Foreword 2019 Global CEO Outlook2 KPMG Connected EnterpriseBy Mark Spears Global Head of People&Change,KPMG International Partner,KPMG in the UK3 in 5 HR leadersbelieve if the HR function doesnt modernize it

5、s approach,it may become irrelevant.CEOs are similarly concerned about irrelevance.Two-thirds of the respondents to our 2019 Global CEO Outlook1 agree that,if they dont adapt to the changing world,their business will become irrelevant.In such a scenario,the ambitions of the HR function become moot.T

6、his is why KPMG has invested heavily in a philosophy and approach designed to help our clients become Connected Enterprises.2 These are organizations that not only survive in a digitally disrupted world they thrive.They have eight common characteristics,such as experience centricity by design,insigh

7、t-driven strategies,digitally enabled technology architecture,and an aligned and empowered workforce.The eight capabilities all work together and are mutually reinforcing.Its no good just having some of them.All eight create a revenue-and profit-driving“whole”that is greater than the sum of the part

8、s and sets them apart from their competitors.Our Future of HR survey reveals a very similar dynamic for a small subset of our global respondents.We have called this grouping Pathfinding HR organizations(approximately 10 percent of the survey sample).This confident group of HR executives are simultan

9、eously focusing on four discrete capabilities to chart their course to the future in a disrupted world:shaping the workforce of the future,nurturing a purpose-driven culture,designing a“consumer grade”employee experience,and all through the use of evidence-based insights.We recommend the report to a

10、nyone interested in the latest thinking from HR leadership around the globe about how the HR function is evolving and how they are reshaping their own future and those of their workforces.Mark SpearsPathfinding(adj.):finding a new course or way,especially through or into unexplored areasThroughout t

11、his document,“we”,“KPMG”,“us”and“our”refer to the network of independent member firms operating under the KPMG name and affiliated with KPMG International or to one or more of these firms or to KPMG International.KPMG International provides no client services.No member firm has any authority to obli

12、gate or bind KPMG International or any other member firm vis-vis third parties,nor does KPMG International have any such authority to obligate or bind any member firm.2019 KPMG International Cooperative(“KPMG International”).KPMG International provides no client services and is a Swiss entity with w

13、hich the independent member firms of the KPMG network are affiliated.Contents0416062207261227IntroductionEmployees in the driving seat:The importance of employee experience by designKey findingsBreaking the cycle:How HR functions are cracking the data code through workforce insightsWorkforce shaping

14、 is HRs defining challengeConclusionPassing the “culture test”Acknowledgments and demographics 2019 KPMG International Cooperative(“KPMG International”).KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.Int

15、roductionBy Robert Bolton Global Head of People&Change Center of Excellence(CoE),KPMG International Partner,KPMG in the UKWhat are Pathfinding HR functions focusing on?Shaping the workforce for the future:They recognize that existing workforce structures are being disrupted by new technology and

16、 business models,and they are seizing the opportunity to reshape the workforce and gain the full benefits of humans and machines working together.Shaping a purpose-led culture:They understand that HR plays a vital role in shaping and maintaining a culture aligned with their business strategies and higher-level purpose.Shaping the employee experience:They utilize techniques underpinned by design thinking to address the“moments that matter”to employees and understand that this mirrors the same core princi