【技术】人力资源专家必知的十大AI应用问题.pdf

1、HR Pros Top 10 Questions About AI,AnsweredAbout the Expert Prior to joining BambooHR as Head of AI in 2020,Alan founded several startups focused on AI,behavioral science,data visualization,and digital marketing.He also served as CTO of Affiliated Computer Services,a Fortune 500 company,and earned a

2、bachelors degree in computer science from Brigham Young University.Alans dedication to creating technology with soul strongly aligns with BambooHRs ambition to provide HR software with heart.About BambooHRBambooHR empowers HR professionals to make a game-changing impact at their organizations with e

3、asy-to-use HR tools that all work together in a single,award-winning platform.Schedule a free demo to see how the platform continues to evolve to meet the needs of todays and tomorrows workforce.Most HR pros(75%)optimistically agree that as AI continues to advance over the next five years,human inte

4、lligence will become increasingly important in the workplace.But anxieties or confusion around the future of AIand its immediate applicationcontinue to hold many back from fully leveraging the benefits artificial intelligence can bring to the work of HR.To address some of these concerns,we asked HR

5、reps from around the world what they would ask an expert about AI and its relevance to their jobs.Here are 10 questions compiled from their responses,with answers from Alan Whitaker,Head of AI at BambooHR.BHR PROS TOP 10 QUESTIONS ABOUT AI,ANSWEREDInterpersonal mediation is a critical HR function.Gi

6、ven the complexity of human interactions,will AI ever truly make HR positions obsolete?Heres something I want to plant in the background of this conversation:AI is a really multifaceted field thats been coming into being for decades.Generative AIlike ChatGPT and Midjourneyis the application thats pr

7、imarily leapt forward and most people have had personal experiences with it,but thats only one facet.There are various ways we can use AI,which gets interesting when you talk about interpersonal mediation.10 FAQs About AI,Answered by Alan WhitakerHow can AI help simplify or automate aspects of HR?HR

8、 technology has always sought to simplify or lighten the load,which is what we mean at BambooHR when we say our mission is to set people free to do great work.Tech that incorporates good use of AI is a continuation of that goal.According to a recent SHRM report,the top areas where AI is being used t

9、o support HR activities are in hiring and recruitment(64%),learning and development(43%),and performance management(25%).But as far as how AI can play into making your life easier today,its helpful to conceptualize the categories of AI as modes of transportation:a bike,a car,or a plane.We recently s

10、hared a one-pager that goes into more detail,but Ill give a quick overview:Youve got your bikegeneral AI software like ChatGPT,Midjourney,or Office copilots.Then a carspecialized AI software for various roles,such as HR,sales,or support,from different software vendors.And then a planecustom AI solut

11、ions built in-house.Jet fuel is expensive,and you need a pilots license,so the third category is going to be the rarest mode of transportation for most HR teams,but everyone in HR should have their drivers license.You should learn enough about AI that youre able to work with partners in choosing the

12、 right technology that uses AI in productive and relevant ways.But bikes are even more affordable and approachable.Everyone can ride a bike off-the-shelf,so to speak.Similarly,everyone can start experimenting with AI and doing those really addressable things,like generating interview questions or jo

13、b descriptions.Just remember:“Copilot,not autopilot.”You want to get into the mindset of working with AI as your copilot or thought partneryoure not just handing over the controls and going for a ride.Youre using it to brainstorm,research,and increase your productivity as you create content.These ar

14、e the things that general AI tools can help you do today,which is especially helpful for smaller,single-person HR teams that dont have the resources a larger organization might have to buy or build specialized AI solutions.AI can be used to build a conversational interface,but were not at a point wh

15、ere it has the emotional intelligence of a person to go in and understand context,nuanceall the things that go into human emotional needs.The prospect of AI fully automating HR processes is concerning.Can weor should weprevent AI from completely taking over a human person doing an HR job?Gen AI and

16、LLMs(large language models)specifically are really just trained to string words together,and theyre able to create surprisingly helpful combinations.Theyre powerful,but they cant do all of the evaluationtheyre not doing any real evaluationof emotion.In fact,back in March 2024,the European Parliament approved an Artificial Intelligence Act that prohibits employers from using AI to interpret the emotions of people.More specifically,the Act forbids“emotion recognition in the workplace and schools”a