BCG-KM_Org benchmarks vf.pptx
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1、FS Organizational Structure Benchmarks Thomas Reichert,Deepak Goyal,Benjamin Rehberg October 2009 LK ORG 1 Org benchmarks vf.pptx Disclaimer The organizational structure benchmarks in this deck have been compiled from a series of internal and external interviews and available materials in September
2、2009.The FS institutions covered are:Bank of America,Wells Fargo,JPMorgan Chase,HSBC,Lloyds TSB/HBOS,and Goldman Sachs The benchmarks represent the best understanding of these organizations based on the resources at the time.They may not be completely accurate For questions or comments please contac
3、t the authors Thomas Reichert,Deepak Goyal,and Benjamin Rehberg New York,October 2009 2 Org benchmarks vf.pptx Select FS organization structures IT&Ops summary(1/2)Decentralized into businesses Operations embedded within individual LoBs and functions Application development headed by a sector CIO re
4、porting to sector head IT infrastructure,enterprise architecture and BPO/offshore centers centralized under a CTO who reports to CFO Functional OPs and IT(e.g.,Finance and HR)report into respective functions Hybrid model IT Infrastructure,enterprise architecture,and information security centralized
5、under Group CIO IT application development embedded into LoBs Select operations centralized into head of customer service and sales,eg,call center,payment/check/statement processing All other operations embedded into LoBs Primarily decentralized into businesses Operations embedded within individual
6、LoBs Application development headed by a LoB CIO,dotted into corporate CIO except commercial centralized in corporate CIO organization IT infrastructure,enterprise architecture,and commercial and corporate functions application development centralized under a CIO who reports to CAO Org benchmarks vf
7、.pptx,p2 3 Org benchmarks vf.pptx Select FS organization structures IT&Ops summary(2/2)Centralized under CISO All IT and operations centralized under CISO(Chief Information and Services Officer)Business structure primarily around regions and within regions around specific countries Operations and ap
8、plication development by and large reflecting the business structure,though report solid into central CISO Regional application development teams supporting individual regions,also acting as global CoEs for specific lines of business,eg,NA for cards IT infrastructure,enterprise architecture,channel
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