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类型BCG-KM_Org benchmarks vf.pptx

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    BCG-KM_Org benchmarks vf BCG KM_Org
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    1、FS Organizational Structure Benchmarks Thomas Reichert,Deepak Goyal,Benjamin Rehberg October 2009 LK ORG 1 Org benchmarks vf.pptx Disclaimer The organizational structure benchmarks in this deck have been compiled from a series of internal and external interviews and available materials in September

    2、2009.The FS institutions covered are:Bank of America,Wells Fargo,JPMorgan Chase,HSBC,Lloyds TSB/HBOS,and Goldman Sachs The benchmarks represent the best understanding of these organizations based on the resources at the time.They may not be completely accurate For questions or comments please contac

    3、t the authors Thomas Reichert,Deepak Goyal,and Benjamin Rehberg New York,October 2009 2 Org benchmarks vf.pptx Select FS organization structures IT&Ops summary(1/2)Decentralized into businesses Operations embedded within individual LoBs and functions Application development headed by a sector CIO re

    4、porting to sector head IT infrastructure,enterprise architecture and BPO/offshore centers centralized under a CTO who reports to CFO Functional OPs and IT(e.g.,Finance and HR)report into respective functions Hybrid model IT Infrastructure,enterprise architecture,and information security centralized

    5、under Group CIO IT application development embedded into LoBs Select operations centralized into head of customer service and sales,eg,call center,payment/check/statement processing All other operations embedded into LoBs Primarily decentralized into businesses Operations embedded within individual

    6、LoBs Application development headed by a LoB CIO,dotted into corporate CIO except commercial centralized in corporate CIO organization IT infrastructure,enterprise architecture,and commercial and corporate functions application development centralized under a CIO who reports to CAO Org benchmarks vf

    7、.pptx,p2 3 Org benchmarks vf.pptx Select FS organization structures IT&Ops summary(2/2)Centralized under CISO All IT and operations centralized under CISO(Chief Information and Services Officer)Business structure primarily around regions and within regions around specific countries Operations and ap

    8、plication development by and large reflecting the business structure,though report solid into central CISO Regional application development teams supporting individual regions,also acting as global CoEs for specific lines of business,eg,NA for cards IT infrastructure,enterprise architecture,channel

    9、application development,and BPO/offshore centers centralized under corporate CISO Corporate Centers of Excellence define select products,processes,eg,for collections Primarily centralized under O&T IT,Operations,and real estate under Head of O&T IT and Operations relationship managers aligned to LoB

    10、s IT application development and operations groups by functions,eg,loan systems,collections Pockets of IT and operations embedded in LoBs:Call centers,insurance apps,intl wealth management Small LoB(assets finance)with completely separated IT&Operations Centralized under an Active CAO All IT and Ope

    11、rations under the CAO Operations aligned to individual LoBs with a regional overlay IT split into Front-office and Back-office,and again organized along individual LoBs IT Infrastructure reports into the IT head managing back-office application development Additionally,corporate functions,eg,Treasur

    12、y,Procurement etc.within CAO organization Org benchmarks vf.pptx,p3 4 Org benchmarks vf.pptx Fixed income Structured finance LoB CFOs LoB CFOs HR LoB Rep HR LoB Rep Risk partners to LoBs Risk partners to LoBs Regions Regions Regional Heads Regional Heads Bank of America CEO CAO Marketing HR LoB Rep

    13、Benefits lead Compensation lead Recruiting lead HR Operations CIO HR General counsel Facilities CRO Risk reporting Risk technology Risk partners to LoBs Compliance CFO Procurement Audit Principal investing(PE)Corporate Treasury CTO Enterprise Architecture Enterprise Infrastructure Offshore centers/B

    14、PO Chief investment officer Chief accounting officer Merger transitions Corporate strategy LoB CFOs Custody Trust services Mortgage countrywide non-countrywide CIO Mortgage Retail Banking Consumer Cards services CIO Retail Application development Small Business Commercial banking Commercial,small&me

    15、dium banking TM/Cash Services Global sales Regions Products Specialty finance CIO Commercial Merchants acquisition Corporate banking/IB Investment banking Equities International Head of Asia Capital Markets Operations CIO Corporate/IB Wealth Mgmt.Retail brokerage US Trust Columbia Premium banking ex

    16、 Lassale dotted into LoBs Deposit Operations Cards Operations Regional distribution Unsecured lending SB operations Mortgage application development Cards application devlopment Global lending platform Loan operations Commercial operations Solid to Head of Corp banking Corporate Banking Application development across LoBs Broker/Dealer operations Operations Operations FS Operations HR.CIO Wealth Mgmt Solid line Dotted line Operations focus IT focus Admin focus Business focus Operations Operation

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